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Salon Policies


  • Service Prices are estimates and may change depending on the time and/or amount of product needed to complete your service. Variables that may require extra time or extra product include (but are not limited to):
  • The length, density, and texture of your hair: Very long, thick, or porous hair may require more time to cut and style. It may also require more color product to get you to your desired result.
  • The state of your hair when you arrive: We ask that you arrive to your appointment with your hair worn down, dry, and fully detangled from scalp to ends. If your hair is tangled or matted, an additional charge of $50 per half hour spent detangling will be added to your total. In cases of significant tangling, we may require you to reschedule your service to accommodate for the time needed to detangle.
  • We are committed to price transparency and will communicate anticipated costs in our consultation with you before your service.
Booking & Cancellations
  • For all services, we require a card on file to reserve appointment space. Cards are stored securely with our payment processor.
  • For new clients or services over 2 hours, we may ask for a deposit of 50% of the estimated cost of the service. Your deposit will be applied toward the cost of the service, and all deposits are fully refundable up until 48 hours prior to the scheduled service time.
  • If you need to cancel or reschedule your appointment, we ask that you contact us no later than 48 hours before your scheduled appointment time. Appointments may be cancelled or rescheduled by calling us at (602)248-0077. Appointments can not be cancelled or rescheduled via text message. Appointments cancelled or rescheduled less than 48 hours prior to the appointment time will be subject to a fee of 50% of the total service cost, or forfeiture of any held deposits, if applicable.
  • If you are running late for your scheduled appointment time, we ask that you call us to ensure that your stylist can plan accordingly. If you arrive more than 15 minutes past your appointment time, or do not arrive at all, your appointment will be cancelled and a fee of 50% of the total service cost will be charged to your account.
  • We understand that accidents happen, people get sick and/or emergencies occur. We will do our best to accommodate these rare occasions with grace. We do record these occurrences in order to prevent abuse of our policies. Excessive last minute cancellations may result in the salon requiring a deposit to reserve a future appointment, or refusal of service. If you have any questions regarding our booking or cancellation policies, please call us at (602)248-0077.